First steps
The first steps are about safety, source control, documentation, and preventing dry areas from becoming part of the loss.
- avoid standing water near outlets
- photograph where water entered
- move dry contents uphill or away
- note the storm timing
- start extraction before materials sit overnight
Check nearby areas
Water often travels farther than the first visible wet spot. Check adjacent rooms, lower levels, cavities, and flooring edges.
- baseboards on exterior walls
- closets and storage rooms
- rooms below window wells
- carpet pad and subfloor
- crawl space or garage transitions
Provider questions
Good providers can explain water category, drying approach, safety concerns, and documentation without relying on vague promises.
- Can you identify the entry point?
- What water category applies?
- Will wet pad or drywall be removed?
- How will moisture be measured?
- Is drainage repair separate from cleanup?
Note
Storm or groundwater entry can be treated differently from a clean plumbing leak. Ask insurance and the cleanup provider how the source affects scope.