First steps
The first steps are about safety, source control, documentation, and preventing dry areas from becoming part of the loss.
- shut off the source if safe
- avoid electrical hazards
- photograph affected areas
- move dry items away
- call before materials sit overnight
Check nearby areas
Water often travels farther than the first visible wet spot. Check adjacent rooms, lower levels, cavities, and flooring edges.
- rooms below the leak
- behind baseboards
- under cabinets
- carpet pad
- crawl space or basement areas
Keep records
Records help with provider communication, insurance review, and later questions about hidden damage or rebuild scope.
- source repair notes
- photos
- provider estimates
- drying logs
- final moisture readings
Note
If water involves sewage, floodwater, sagging ceilings, or electricity, avoid entry.