First steps
The first steps are about safety, source control, documentation, and preventing dry areas from becoming part of the loss.
- avoid unsafe water
- shut off the source if safe
- call emergency cleanup for standing water
- call a plumber or roofer for the source
- photograph before cleanup
Scope
Scope questions keep cleanup or repair proposals from becoming vague. Ask what is included, excluded, and conditional.
- extraction and drying
- source repair
- demolition if needed
- insurance documentation
- rebuild after drying
Keep records
Records help with provider communication, insurance review, and later questions about hidden damage or rebuild scope.
- who you called and when
- source repair notes
- photos before removal
- drying logs
- final invoices and estimates
Note
If water is near electricity, sewage, floodwater, or sagging ceilings, stay out and wait for qualified help.