First steps
The first steps are about safety, source control, documentation, and preventing dry areas from becoming part of the loss.
- move belongings out from under the leak
- avoid lights, fans, and outlets near water
- photograph the stain or drip
- place a container only if it is safe
- note rain timing and weather conditions
Check nearby areas
Water often travels farther than the first visible wet spot. Check adjacent rooms, lower levels, cavities, and flooring edges.
- ceiling bulges or soft drywall
- attic or upper-floor areas if safely accessible
- wall stains near windows or roof lines
- flooring and carpet beneath the leak
- rooms adjacent to the visible stain
Provider questions
Good providers can explain water category, drying approach, safety concerns, and documentation without relying on vague promises.
- What is the likely exterior entry point?
- Does the ceiling cavity need opening?
- Are insulation and framing wet?
- How will moisture be measured?
- Who handles roof repair versus interior drying?
Note
Stay out from under a sagging ceiling. A visible drip may be smaller than the wet area inside the ceiling cavity.