First steps
The first steps are about safety, source control, documentation, and preventing dry areas from becoming part of the loss.
- shut off the water supply if safe
- turn off power or gas only if you know how
- photograph the tank, connections, and floor
- move dry items away from the leak path
- start extraction before water sits
Check nearby areas
Water often travels farther than the first visible wet spot. Check adjacent rooms, lower levels, cavities, and flooring edges.
- baseboards and drywall around the utility room
- flooring seams and underlayment
- closets or rooms sharing a wall
- ceilings below an upstairs unit
- wet insulation or wall cavities
Provider questions
Good providers can explain water category, drying approach, safety concerns, and documentation without relying on vague promises.
- Is the source the tank, valve, drain, or connection?
- How far did water travel?
- Can the flooring and drywall dry in place?
- What moisture readings will be documented?
- Who handles source repair versus water cleanup?
Note
A plumber can address the source, while water cleanup may still be needed if materials stayed wet or water traveled beyond the immediate area.